Every Hill Brothers’ employee carries a responsibility for his or her contribution to the overall quality effort. Collectively, our quality goal is total customer satisfaction. How each person performs his or her job directly impacts the satisfaction of our customers. The Quality Control Committee (QCC) is responsible to see that every product sold by Hill Brothers has a clear and current set of standards or specifications by which to determine product quality. Any proposed changes to a product specification must be reviewed by the QCC, and may not be implemented without authorization from the committee. The QCC is composed of senior representatives from all areas of the company. This includes the Chief Executive Officer, Vice President of Sales and Marketing, Director of Research & Development, Facility Manager, and Product Managers. With this team, input of the quality of our product can be taken from every perspective, thus keeping our strongest asset, our customer, as our first priority. The QCC shall meet as necessary, but not less than once every two months. Each member of the QCC will be responsible for addressing quality issues and act as the QC representative for that aspect of the business. Policies set by the QCC shall become corporate policy and enforced by all levels of management.